Privacy Policy - TracerLedger

1. Introduction

TracerLedger ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency fraud reporting and forensic analysis platform at tracerledger.com (the "Service"). We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

Personal Information

When you create an account or submit a case, we may collect:

Full name, email address, and phone number
City and province of residence
Cryptocurrency wallet addresses and transaction hashes
Details of the fraud incident, including dates and descriptions
Police report information (officer name, badge number, report number)
Evidence files you choose to upload

Automatically Collected Information

Browser type and version
Pages visited and time spent on the Service
IP address and general location data
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide blockchain forensic analysis and generate reports
Process payments for premium services
Communicate with you about your case status and results
Facilitate connections with cryptocurrency recovery lawyers
Send transactional emails (case updates, report delivery)
Improve and maintain the Service
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Lawyers you choose to connect with — We share your case report only when you explicitly request a lawyer connection
Law enforcement — When you choose to submit a police report through the Service
Service providers — We use third-party services for payment processing (Stripe), email delivery (SendGrid), authentication and data storage (Supabase), and blockchain analysis. These providers are bound by their own privacy policies and data processing agreements
Legal requirements — When required by law, subpoena, or court order

5. Cookies

We use essential cookies to maintain your session and authentication state. We also use analytics cookies to understand how the Service is used. You can decline non-essential cookies through our cookie consent banner. Essential cookies cannot be disabled as they are required for the Service to function.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/HTTPS), encrypted data storage, access controls, and regular security monitoring. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your case data and personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained as required by law or for legitimate business purposes.

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the use of your information (subject to legal or contractual restrictions)
Request deletion of your personal information
File a complaint with the Office of the Privacy Commissioner of Canada

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@tracerledger.com